Privacy Policy

1. Data We Collect

We may collect the following personal information when you interact with us:

• Full name
• Email address
• Mobile number
• Address
• Nationality
• Passport details
• Purpose of visit and other travel-related information
• Any other details you voluntarily provide through forms or communication with us

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

• To process visa assistance applications
• To communicate with you regarding your application and provide updates
• To comply with legal and regulatory requirements
• To improve our services and customer support
• For internal analysis to enhance user experience (in an anonymized manner)

3. Data Storage and Retention

- Location of Servers: Your data is securely stored on servers located in Singapore.

- Retention Period: We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

4. Data Security Measures

We implement industry-standard security measures to protect your personal data, including:

• Encryption during data transmission and storage
• Regular security assessments and updates
• Restricted access to authorized personnel only

5. Data Sharing

We do not sell, rent, or share your personal data to third parties for marketing purposes. However, your data may be shared in the following circumstances:

• With government agencies, embassies, or visa processing authorities as required for your visa application
• With third-party service providers who assist us in delivering our services (e.g., cloud hosting providers), under strict confidentiality agreements
• When required by law, regulation, or court order

6. Your Rights

Under the Data Privacy Act of 2012, you have the following rights concerning your personal data:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Request the correction of inaccurate or incomplete data.
• Right to Erasure: Request the deletion or anonymization of your personal data.
• Right to Object: Object to the processing of your personal data for purposes not explicitly consented to.
• Right to Data Portability: Request a copy of your personal data in a portable format.

To exercise these rights, please contact us using the details provided below.

7. Data Anonymization

You may request the anonymization of your data at any time. Once anonymized, your data will no longer be identifiable and will only be used for analytical or statistical purposes.

8. Cookies and Tracking

We may use cookies and similar technologies to improve your experience on our website. These cookies collect non-personal information, such as browsing behavior, to enhance the website's functionality. You may disable cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws or our practices. Continued use of our services after such updates constitutes your acknowledgment and acceptance of the updated policy.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Philippines, specifically the Data Privacy Act of 2012.